Privacy Policy

Last Updated: October 25, 2023

Welcome to https://www.youmipets.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business.

This Privacy Statement outlines how we collect personal information, how we maintain, use, disclose and secure that information and destroy information that is no longer needed. It also provides some detail about your privacy right along with our general right and obligations and our statement in relation to the personal information we keep on record. The Website provides information about and details of Youmi Pets products and services, some of which are available for purchase online.

Users are required to register their personal details prior to purchasing goods from the Website. Acceptance of the Youmi Pets Terms and Conditions is a pre-requisite to use of the e-commerce component of the Website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us at [email protected]

Collecting Personal Information

Personal information is defined in the Privacy Act as information or an opinion (including information or opinion forming part of a database), whether true or not, and whether recorded in a material form or not, which identifies a person. We only collect personal information that is necessary to assist us in providing our services. In most situations the information we collect about you is provided to us directly by you, for the purpose of purchasing Youmi Pets products from the Website.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

• Device information
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage (such as monitor who is accessing the Website or using services offered on the Website, profile the type of people accessing the Website) to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Google, Facebook, Bing, ect.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Order information
  • Purpose of collection: contact you, assess, process and investigate queries and/or complaints made by you, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: directly from you, when you submit information online or provide information by phone or in documents. Any other form of information submitted to us by you or any other person such as third parties who submit your name and address, as a point of contact and/or delivery address.
  • Disclosure for a business purpose: delivery service providers, information technology services providers, marketing service providers, market research agents, business partners, and affiliate companies of Youmi Pets. Such as shared with our processor Google, Facebook, Bing, PayPal, Stripe, Klaviyo, Mailchimp, Amazon, USPS, ect.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account), email address, and phone number.
• Customer support information
  • Purpose of collection: contact you, assess, process and investigate queries and/or complaints made by you, to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information , Email marketing or advertising relating to our products or services.
  • Source of collection: directly from you, when you submit information online or provide information by phone or in documents. Any other form of information submitted to us by you or any other person such as third parties who submit your name and address, as a point of contact and/or delivery address.
  • Disclosure for a business purpose:  delivery service providers, information technology services providers, marketing service providers, market research agents, business partners, and affiliate companies of Youmi Pets. Such as shared with our processor Google, Facebook, Bing, PayPal, Stripe, Klaviyo, Mailchimp, Amazon, USPS, ect.
  • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal account), email address, and phone number.

 

Sharing  or Rights To Disclose Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Delivery service providers, information technology services providers, marketing service providers, market research agents, business partners, and affiliate companies of Youmi Pets.

In some instances, we may need to disclose personal information to organisations and/or parties in a foreign country where, for example, this disclosure or transfer of personal information is necessary to enable the performance of our services (such as customs departments and postal services). Such disclosure will be only for purposes related to the primary purpose for which your personal information was collected, and will not be for any purpose that you would not reasonably expect.

For all other purposes, your consent is generally required prior to disclosure of personal information, however we may still use or disclose that information if:

(a) we subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;
(b) we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions;
(c) we are required by law to disclose the information.

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.

Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected. Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals remain anonymous. If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We use Meta Pixel to help us understand how our customers use the Site. You can read more about how Meta(Facebook) uses your Personal Information here: https://www.facebook.com/business/m/privacy-and-data.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK – https://www.facebook.com/settings/?tab=ads
• GOOGLE – https://www.google.com/settings/ads/anonymous
• BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Including the usage situation described above.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above. You can visit the CCPA Page specifically

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

OPT-OUT

We take reasonable steps to protect all personal information we collect or hold about our users from misuse and loss, and from unauthorised access, modification and disclosure to the best of our ability.

We have physical, electronic and procedural safeguards to protect your information that is held by us, and this includes among other things, preventing users from accessing information they have no need to access, by employing industry standard techniques such as firewalls, virus scanning tools and encryption; by using secure networks when transmitting electronic data; by practising a ‘clean desk statement’; and by providing secure storage for physical records. Additionally, Youmi Pets may elect not to store credit card or bank account details once the transaction has been processed. However, we cannot guarantee the security of transmission.

We utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer.

You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of this Website.

For the removal of doubt, personal information will not be used for any purpose, which a reasonable person in your position would not expect. Youmi Pets uses secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.

Children’s Privacy

Our Service does not address “Children”, anyone under the age of 18 years , and we do not knowingly collect personally identifiable information from children under 18 years.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please get in touch with us immediately in the contact details provided. If we come to know that children below 18 years have provided personal information, we will delete the information from our servers immediately.

Compliance With Laws

Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Links

https://www.youmipets.com contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

Email: [email protected]

Address: #666 Taikang Middle Road, Yinzhou Ningbo, 315199 Zhejaing, China

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ythzxfw.miit.gov.cn/index