We’re here to help with products, orders, shipping, returns, and privacy requests.
Email support
Email: [email protected]
For an existing order, include your order number and the email address used at checkout. For damaged, defective, incorrect, or missing items, include clear photographs of the product, packaging, and shipping label. Please do not send payment details, passwords, or full card numbers by email.
Returns
Contact us before sending any return. Approved return instructions and the correct return address are provided after review. Packages sent without authorization may be refused or delayed.
Business information
Youmi Pets is operated by LEAPLINK LIMITED.
ROOM A5 7/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON, HONG KONG
The company address above is not a customer return address. Return locations depend on the item and fulfillment route and will be supplied after approval.