Last updated: July 25, 2026
This Shipping Policy applies to orders placed on www.youmipets.com. Youmi Pets is operated by LEAPLINK LIMITED.
Where we ship
We currently accept orders for delivery to eligible addresses in the United States. Availability may be limited for certain territories, military addresses, P.O. boxes, remote locations, or products. The checkout page is the controlling indication of whether an address is serviceable.
Shipping charges and free shipping
Orders with an eligible merchandise subtotal of $39 USD or more qualify for Free Shipping. Unless otherwise stated at checkout, the threshold is calculated after discounts and before taxes. Shipping charges for orders below the threshold, if available, are displayed at checkout before you place the order.
Free Shipping does not mean expedited delivery. Promotional shipping offers may have separate terms disclosed with the offer.
Processing and delivery estimates
Available shipping methods and any delivery estimate are shown at checkout or in the order confirmation. Delivery dates are estimates, not guarantees. Processing may take longer during launches, holidays, inventory reviews, address verification, severe weather, carrier disruptions, or other events outside our reasonable control.
If no shipping time is stated, we will ship within the period required by applicable law. If we cannot ship within the promised or legally applicable period, we will provide an updated estimate and any cancellation or refund option required by law.
Tracking
When tracking is available, it will be sent to the email address used at checkout. Carrier scans may take time to appear. You can also review available order information through My Account or contact [email protected] with your order number.
Address accuracy and changes
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address is incorrect. We cannot guarantee changes after an order enters fulfillment. Additional carrier or reshipment charges caused by an incorrect or incomplete address may be charged where permitted by law.
Lost, delayed, or damaged shipments
If tracking has not updated for an unusual period, an order is marked delivered but cannot be located, or a parcel arrives damaged, email [email protected] promptly. Include the order number and relevant photographs for damage claims. We may ask you to check the delivery location, household members, neighbors, or carrier before opening an investigation.
Split shipments and taxes
Items in one order may ship separately and may arrive on different dates. Applicable sales tax is calculated at checkout. Customers are not charged additional shipping solely because we split an order.
Contact
Shipping questions: [email protected]