Last updated: July 25, 2026
1. About these terms
These Terms and Conditions govern your use of youmipets.com and purchases from Youmi Pets, operated by LEAPLINK LIMITED. By using the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.
2. Eligibility and service area
You must have legal capacity to enter into a binding contract. Our online store currently serves customers in the United States. Prices are shown in U.S. dollars unless stated otherwise.
3. Products and site information
We aim to present product descriptions, images, colors, dimensions, availability and prices accurately. Screen settings and manufacturing variations may affect appearance. We may correct errors, update information, limit quantities or discontinue products at any time. Product information is not veterinary or other professional advice; follow product instructions and seek a qualified professional when appropriate.
4. Orders, prices and taxes
Your order is an offer to buy. We may accept, reject or cancel an order for legitimate reasons, including stock errors, pricing errors, suspected fraud or shipping restrictions. If we cancel after charging you, we will issue a refund to the original payment method. Applicable taxes and shipping charges are displayed at checkout before you submit the order.
5. Payment
You represent that the billing and payment information you provide is accurate and that you are authorized to use the selected payment method. Payment processing may be provided by third-party processors under their own terms and privacy practices.
6. Shipping
Shipping eligibility, costs, estimates, tracking and delay procedures are described in our Shipping Policy. Delivery estimates are estimates, not guarantees, unless we expressly agree otherwise. Nothing in these terms limits rights provided by applicable law.
7. Returns and refunds
Returns, refunds, damaged items and exchanges are governed by our Refund and Returns Policy. Contact us before sending any return; the approved return address is provided after your request is reviewed.
8. Acceptable use
You may not misuse the site, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape the site in a manner that disrupts service, violate another person’s rights, or use the site for unlawful or fraudulent activity.
9. Intellectual property
The site content, branding, graphics, text and design are owned by or licensed to LEAPLINK LIMITED and are protected by applicable intellectual-property laws. You may use the site for personal, non-commercial shopping purposes. No other license is granted.
10. Third-party services and links
The site may link to or use third-party services. We are not responsible for third-party sites or services we do not control. Review their terms and privacy notices before using them.
11. Disclaimers
To the maximum extent permitted by law, the site and its content are provided on an “as available” basis. We do not exclude any warranty, guarantee or consumer right that cannot lawfully be excluded. Individual product results may vary depending on the pet, environment and use.
12. Limitation of liability
To the maximum extent permitted by law, LEAPLINK LIMITED will not be liable for indirect, incidental, special or consequential loss arising from use of the site or products. This limitation does not apply where prohibited and does not limit liability that cannot lawfully be limited, including liability for fraud, willful misconduct, or death or personal injury where applicable.
13. Governing law and consumer rights
These terms are governed by the laws of Hong Kong, without regard to conflict-of-law rules. This choice does not deprive you of mandatory consumer protections or rights available where you live. Any dispute forum is subject to applicable mandatory law.
14. Changes and severability
We may update these terms by posting a revised version and changing the “Last updated” date. Changes apply prospectively. If a provision is unenforceable, the remaining provisions continue in effect.
15. Contact
Email: [email protected]
LEAPLINK LIMITED
ROOM A5 7/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON
HONG KONG