Last updated: July 25, 2026
This Returns & Refunds Policy applies to purchases made from Youmi Pets at www.youmipets.com. Youmi Pets is operated by LEAPLINK LIMITED.
30-day return request window
You may request a return within 30 calendar days after the order is marked delivered. To start a request, email [email protected] with your order number, the item you want to return, the reason for the request, and photographs if the item is damaged, defective, or incorrect.
Do not send an item to our company address, a supplier, or any address shown on a parcel without authorization. If a physical return is required, we will provide the approved return address and instructions after reviewing your request. Unauthorized returns may be refused or delayed.
Return eligibility
- The item must be unused, unwashed, undamaged, and in substantially the same condition in which it was received.
- Original packaging, accessories, labels, and proof of purchase must be included where applicable.
- Items damaged through misuse, improper care, normal wear, alteration, or use on unsuitable surfaces are not eligible.
- Gift cards, personalized items, final-sale items clearly identified before purchase, and items that cannot be resold for hygiene or safety reasons are not returnable except where required by law.
Damaged, defective, incorrect, or missing items
Contact us promptly after delivery and include clear photographs of the product, packaging, and shipping label. If we confirm that an item arrived damaged, defective, incorrect, or materially incomplete, we may offer a replacement, refund, or other remedy. We will cover reasonable return shipping when we require the return of an item for a confirmed seller error or covered defect.
Returnless refunds
To reduce unnecessary shipping and waste, we may, at our discretion, issue a refund or replacement without requiring the item to be returned. A returnless refund is not automatic and is determined case by case. We may request photographs, video, serial or batch information, or other reasonable evidence before approving a remedy.
Return shipping and fees
For approved returns that are not caused by our error or a covered defect, the customer is responsible for return shipping and any carrier charges. Original shipping charges are not refundable unless required by law or the return results from our error. We do not charge a restocking fee unless a specific fee was clearly disclosed before purchase.
Refunds
After an approved return is received and inspected, or after a returnless refund is approved, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the credit. Shipping delays at the bank or card issuer are outside our control.
If your refund has been approved but is not visible after the processing period stated in our confirmation, first contact your bank or card issuer and then email [email protected].
Exchanges and order changes
Exchanges depend on inventory availability. The fastest option may be to return an eligible item and place a new order. Once an order enters fulfillment, we may be unable to cancel it or change its address, items, or quantity.
Consumer rights
This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law. Where applicable law provides greater protection, that law controls.
Contact
Return and refund requests: [email protected]. You may request a written copy of this policy by email.