Last updated: July 25, 2026
This Privacy Policy explains how Youmi Pets, operated by LEAPLINK LIMITED (“Youmi Pets,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit www.youmipets.com, create an account, place an order, contact us, or otherwise use our services.
Information we collect
- Contact and account information: name, email address, telephone number, billing and shipping addresses, account credentials, and communications preferences.
- Order and transaction information: products ordered, order value, discounts, shipping status, returns, refunds, and customer-service history.
- Payment information: payments are processed by third-party payment providers. We generally receive transaction status, payment method type, and limited billing details rather than complete card numbers.
- Device and usage information: IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP, cookie identifiers, and interactions with the site.
- Communications: messages, photographs, videos, reviews, survey responses, and other information you choose to provide.
How we use information
- Provide, process, fulfill, deliver, and support orders.
- Create and manage accounts and authenticate users.
- Respond to questions, returns, warranty issues, disputes, and safety concerns.
- Send transactional messages and, where permitted, marketing communications.
- Prevent fraud, abuse, security incidents, and violations of our terms.
- Maintain, analyze, troubleshoot, and improve our website, products, and customer experience.
- Comply with tax, accounting, consumer-protection, legal, and regulatory obligations.
Cookies and similar technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the cart and account working, remember preferences, measure performance, detect fraud, and understand site usage. You can control cookies through your browser and any consent controls we make available. Blocking necessary cookies may prevent parts of the site from working.
How we disclose information
We may disclose personal information to service providers that help us operate the store, including website hosting, WooCommerce services, payment processing, fraud prevention, analytics, email delivery, customer support, warehousing, fulfillment, shipping, returns, professional advisers, and cloud infrastructure. We may also disclose information when required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.
We do not sell personal information for money. If our use of advertising or analytics technologies is treated as “sale,” “sharing,” or targeted advertising under an applicable U.S. state law, eligible residents may request to opt out as described below.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, fraud prevention, legal compliance, tax and accounting records, dispute resolution, and enforcement of agreements. Retention periods vary by data type and legal obligation.
We use reasonable administrative, technical, and organizational safeguards. No website, transmission, or storage system can be guaranteed completely secure. Please use a unique password and notify us if you suspect unauthorized account activity.
Your choices and privacy rights
Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, portability, or restriction of certain personal information; to opt out of certain targeted advertising, sale, or sharing; and to appeal a denied request. You may also unsubscribe from marketing email through the message link, while continuing to receive necessary order and service messages.
Submit a request to [email protected] with the subject “Privacy Request.” Describe your request and the state where you reside. We may need to verify your identity and authority before completing it. Authorized agents may submit requests where permitted by law. We will not unlawfully discriminate against you for exercising an applicable privacy right.
International processing
LEAPLINK LIMITED is located in Hong Kong and our service providers may process information in the United States and other countries. Those locations may have data-protection laws different from those where you live. We take reasonable steps to use appropriate safeguards where required.
Children
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.
Third-party links
The site may link to third-party websites or services. Their privacy practices are governed by their own policies, not this policy.
Changes to this policy
We may update this policy to reflect changes in our practices, services, or legal requirements. The updated version will be posted here with a revised “Last updated” date.
Contact us
LEAPLINK LIMITED
ROOM A5 7/F ASTORIA BUILDING
34 ASHLEY ROAD
TSIM SHA TSUI, KOWLOON, HONG KONG
Email: [email protected]